Thank you so much for your patience as we work to make this right for you. We've taken note of the issue you're having, and you will not be negatively affected for being unable to submit your post through the Influenster app.Īgain, we'd like to assure you that your account will be absolutely fine moving forward. If you can't submit to your campaign If you can't receive credit and this tech issue prevents you from completing your Instagram activity, don't worry about it. Your Instagram connection will reflect "pending", but you will be able to get credit in your campaign. Be sure to update your app, reconnect your Instagram, then post with the correct hashtags. It is on 'Downloading' that it gets stuck - not progressing past 'Downloading' or showing any other signs of progress even after several hours. It then connects to the internet and starts 'Downloading'. ![]() And then say 'Yes' when it asks if I'm happy for it to make changes to my PC. While your impact score is being recalculated, you can still post and receive credit for your campaign. I then press 'Accept and Install' to the terms and conditions. Once we're able to fix this, your impact score will be calculated accurately. If your impact score says your Instagram is pending Your Instagram has been connected properly, but is pending verification. Please note that your Instagram activity should be a post on your feed, and not your story, unless specifically indicated in your activity They should be in the caption of your Instagram post, and not as a comment. Make sure your caption has the correct hashtags and handles. You can edit your connection by clicking on your impact score directly on your profile, or selecting "Impact Score" from your Account settings.īe sure that your post follows general Instagram guidelines. Reconnect your Instagram! Even if your Instagram shows it's connected, please disconnect and reconnect your account. Update your app (we release updates fairly often!) ![]() In the meantime, here are some tips that may help: PhotoDesk for the Mac posted on Instagram: Welcome Android Users See all of photodeskapps photos and videos on their profile. Please know that our tech team is working diligently to fix this issue. Instagram connections are currently delayed, which could be affecting your Impact score, or campaign if you're in one. Thank you for reaching out and letting us know. (Nothing's changed so far.) When I emailed support about it, they gave me a canned response. Last week I disconnected then reconnected to see if that'll help. Same here, been stuck on pending for almost a month.
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